Handbook of Service Science

Handbook of Service Science

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Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, policy makers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. --Book Jacket.The procedures for handling specific types of client requests, e.g., new credit card application, credit card cancellation, card detail changes, etc., are ... The service provider is paid a certain amount for handling a specific type of request.

Title:Handbook of Service Science
Author: Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer
Publisher:Springer Science & Business Media - 2010-06-14

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