Handbook of Innovation in Public Services

Handbook of Innovation in Public Services

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Innovation is a core issue for public services and is a key element of public services reform a€“ particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.... defined as using Information and Communications Technologies (ICTs) to support modernised public services (Silcock 2001). ... include: they are embedded within communities (of place and identity); they are responsive to the needs of service users; and, ... Its focus is on such innovations when they involve forms of partnership across the public and third sectors. ... services, we note, is often essentially about the sharing ofinformation (Wilson, Cornford, Baines and Mawson 2011).


Title:Handbook of Innovation in Public Services
Author: Stephen P. Osborne, Louise Brown
Publisher:Edward Elgar Publishing - 2013-01-01
ISBN-13:

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